Comments on: About Last Tweet http://www.mikedoel.com/blog/about-last-tweet Thoughts and pictures from central Ohio Tue, 27 Apr 2010 03:13:19 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Austin http://www.mikedoel.com/blog/about-last-tweet/comment-page-1#comment-8174 Austin Wed, 09 Dec 2009 13:41:32 +0000 http://www.mikedoel.com/blog/?p=125#comment-8174 Thanks for sharing your thoughts Mike. Sounds like an interesting situation. I had not imagined getting a merchant account could be such a barrier. Austin Thanks for sharing your thoughts Mike. Sounds like an interesting situation. I had not imagined getting a merchant account could be such a barrier.

Austin

]]> By: mike http://www.mikedoel.com/blog/about-last-tweet/comment-page-1#comment-8170 mike Wed, 09 Dec 2009 03:35:59 +0000 http://www.mikedoel.com/blog/?p=125#comment-8170 Bryan, No problem. Hope for better days for both of us soon. Mike Bryan,

No problem. Hope for better days for both of us soon.

Mike

]]> By: Bryan Johnson http://www.mikedoel.com/blog/about-last-tweet/comment-page-1#comment-8168 Bryan Johnson Wed, 09 Dec 2009 03:24:41 +0000 http://www.mikedoel.com/blog/?p=125#comment-8168 Mike, Thank you for posting this follow-up. There is nothing more important to us than doing things right and taking care of our customers. Immediately after I saw your tweet, I called the sales rep that was working with you to gain context of the situation. I then called your partner Mike Blackwell to better understand what happened. After listening to both sides, I can see where the disconnect and miscommunication happened on both sides. The rep and I discussed the things we can do to prevent this from happening again. To his credit, the rep you were working with does an unbelievably good job working with merchants in this very complicated industry. He was sick to his stomach that this happened and wanted to do whatever he could to fix it. I apologize that this happened and appreciate your measured follow up response. Bryan Johnson CEO Braintree Mike,

Thank you for posting this follow-up. There is nothing more important to us than doing things right and taking care of our customers. Immediately after I saw your tweet, I called the sales rep that was working with you to gain context of the situation. I then called your partner Mike Blackwell to better understand what happened. After listening to both sides, I can see where the disconnect and miscommunication happened on both sides. The rep and I discussed the things we can do to prevent this from happening again. To his credit, the rep you were working with does an unbelievably good job working with merchants in this very complicated industry. He was sick to his stomach that this happened and wanted to do whatever he could to fix it. I apologize that this happened and appreciate your measured follow up response.

Bryan Johnson
CEO
Braintree

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